Terms of Service

1. Who We Are

Dembri is a UAE compliance SaaS operated by Dembri (legal entity in formation) — a UAE free-zone company in the process of incorporation. These Terms apply between Dembri ("we", "us") and you ("you", the user).

By creating an account or using the service, you agree to these Terms. If you don't agree, don't use Dembri.

2. What You Can Do With Dembri

Dembri is a self-service compliance dashboard for UAE businesses. You can:

• Track trade license, visa, Emirates ID, VAT, and corporate-tax deadlines
• Upload compliance documents to a personal vault
• Receive renewal reminders by email and (with your opt-in) WhatsApp
• Get AI-assisted answers about UAE compliance procedures
• Share a read-only view of your compliance status with your PRO firm

We are not a law firm, a tax advisor, or a PRO service. Dembri provides software and informational guidance — not legal, tax, or filing services. For binding advice, consult a licensed advisor.

3. Your Account

• You must be at least 18 years old and authorised to act on behalf of any company you register
• You're responsible for keeping your login credentials secure — we treat anyone with valid credentials as you
• Notify us at hello@dembri.com if you suspect unauthorised access
• One account per person/business; sharing accounts across multiple businesses is not permitted

4. Subscription and Billing

Dembri offers paid plans billed monthly in AED via Stripe.

• Plans renew automatically each month until you cancel. Cancel anytime from your dashboard — you keep access until the end of the paid period
• Prices exclude UAE VAT (5%), added automatically by Stripe where applicable
• Refunds: we don't refund partial months. If you cancel mid-cycle, you keep the service to the end of the period
• Failed payments suspend the account after a 7-day grace period. After 30 days unpaid, we may delete the account
• We may change prices with 30 days' notice by email. Continued use after the notice period means you accept the new price

5. Acceptable Use

You agree not to use Dembri to:

• Upload documents that aren't yours or that you don't have permission to share
• Upload illegal content, malware, or anything that violates UAE law
• Impersonate another person or business
• Resell, sublicense, or commercialise the service without our written permission
• Reverse engineer, scrape, or attempt to extract our AI models or knowledge base
• Bypass rate limits, security measures, or account quotas

If you do any of the above, we may suspend or terminate your account without refund.

6. Your Content, Your Data

You own everything you upload. Trade licenses, visas, expiry data, and any documents in your vault remain your property. We hold them only to provide the service.

You grant us a limited licence to store, process, and display your data inside the Dembri platform — strictly for the purpose of running the service for you. This licence ends when you delete the data or close your account.

We do not use your compliance data, uploaded files, or chat history to train any AI model — ours or any third party's.

7. AI Features

Dembri uses third-party AI (currently Anthropic Claude) for document analysis and the compliance chat agent. AI output is informational guidance, not legal advice.

AI can be wrong. Verify any deadline, fee, or procedure against the official authority's website (FTA, DET, MOHRE, GDRFA, etc.) before acting on it. You are responsible for your compliance decisions.

If you notice an AI response that gives wrong information about UAE regulations, please report it to hello@dembri.com — we keep a public changelog of corrections.

8. PRO Firms and Managed Clients

If you sign up as a PRO firm or compliance agency, you may manage compliance records for your own clients ("Managed Clients") inside Dembri. By doing so, you confirm that:

• You have a lawful basis under UAE PDPL Article 4 to share each Managed Client's personal data with Dembri — typically explicit consent from the Managed Client, a written services contract, or a documented legitimate interest assessment
• You will share our Privacy Policy with each Managed Client before uploading their data
• You will notify us promptly if any Managed Client withdraws consent or asks to be removed
• You bear sole responsibility for the lawful basis on which you process Managed Client data — Dembri acts as a processor for these records and follows your instructions

9. Third-Party Services

Dembri uses third-party services to operate (Supabase for storage, Anthropic for AI, Stripe for payments, Resend for email, Meta WhatsApp Cloud API for messaging). Their separate terms apply when their services are used through Dembri. The full list is in our Privacy Policy § 6.

We are not responsible for outages, errors, or actions of these third-party services beyond reasonable effort to maintain integrations.

10. Termination

You can leave anytime. Cancel your subscription in dashboard settings or delete your account entirely. Deleting purges all your data within 30 days; backups within 60 days.

We can terminate accounts that violate these Terms, miss payments after the grace period, are inactive for over 12 months, or as required by UAE law. We'll email you first where reasonably possible.

On termination, your right to access Dembri ends. You can export your data via the dashboard at any time before termination.

11. Disclaimers

Dembri is provided "as is". We give no warranty that the service will be uninterrupted, error-free, or fit for any particular purpose.

Compliance deadlines, fees, and procedures shown in Dembri are informational. Authorities can change rules without notice. Always verify against the relevant UAE government portal before filing, paying, or relying on a deadline.

12. Limitation of Liability

To the maximum extent allowed by UAE law:

• Dembri's total liability for any claim is capped at the amount you paid us in the 12 months before the claim arose
• We are not liable for indirect, incidental, consequential, or punitive damages — including lost business, lost profits, missed deadlines, regulatory fines, or reputational harm
• You remain responsible for meeting your own legal and compliance obligations. A reminder from Dembri that fails to send (for any reason) does not transfer your obligation to us

Nothing in these Terms excludes liability for fraud, willful misconduct, or anything else that UAE law does not allow us to exclude.

13. Changes to These Terms

We may update these Terms occasionally. Significant changes (new fees, new restrictions, change of jurisdiction) will be emailed to you at least 30 days before they take effect. Minor clarifications take effect when posted.

If you keep using Dembri after a change takes effect, you accept the updated Terms. If you don't agree, close your account before the effective date.

14. Governing Law and Disputes

These Terms are governed by the laws of the Dubai International Financial Centre (DIFC), a common-law jurisdiction inside the UAE.

Any dispute that can't be settled by email within 30 days will be submitted to the DIFC Courts, which have exclusive jurisdiction. You and Dembri both waive any objection to DIFC venue.

Choice of DIFC reflects our preference for a transparent, English-language, common-law forum. It does not affect any mandatory consumer protections you have under your local law.

15. Contact

Plain-English summary, but legally binding. If a clause is unclear or you think it's unfair, write to us before signing up.